At Airfarepulse, we believe in keeping things simple and fair when it comes to cancellations and refunds. This policy clearly outlines the conditions under which you can cancel a booking and request your money back. We're here to make the process as smooth as possible for you.

Canceling Your Order

Before It Ships: If you change your mind before your order is dispatched, just let us know. Reach out to our support team with your order details and we'll cancel it right away. You'll receive a complete refund to your original payment method with no extra charges. No questions asked.

After It Ships: If your order has already been sent out, you can still cancel, but you'll need to cover the return shipping costs. Once we receive the item and confirm it's unused and in its original condition, we'll process your refund. Shipping charges won't be included in the refund amount. We recommend using a trackable shipping service to ensure your return reaches us safely.

Digital Products

Before Download: You can get a full refund on digital items if you cancel before downloading. Just contact our support team with your order reference and we'll take care of it. It's a quick and hassle free process.

After Download: Since digital products can't be returned once downloaded, we can't offer refunds in these cases. We recommend double checking product details and system requirements before you buy to avoid any issues. If you're unsure about anything, our team is always available to help you make the right choice.

Services

Appointments and Scheduled Services: If you cancel at least 24 hours before your scheduled service, you'll receive a full refund. Cancellations made within 24 hours of the appointment may be subject to a fee. We understand that things come up, so we try to be as flexible as possible while respecting our team's time and resources.

How Refunds Are Processed

Once we receive your cancellation request or returned item, refunds are typically processed within 7 to 10 business days. The money will go back to the same payment method you used for the original purchase. Processing times may vary depending on your bank or card issuer, but we'll make sure everything is submitted as quickly as possible on our end.

For physical returns, we suggest using a trackable shipping service or buying shipping insurance. Without tracking, we can't guarantee we'll receive your return. It's a small step that gives you peace of mind and helps us serve you better.

Special Cases and Exceptions

Custom made or personalized items can't be refunded unless they arrive damaged or defective. In such cases, we'll work with you to make things right. Sale items and promotional purchases are generally final and not eligible for returns or refunds. We encourage you to review product details carefully before purchasing sale items.

Get in Touch

If you have any questions about canceling a booking or requesting a refund, our customer service team is here to help. We're available to assist you with any concerns you may have. Give us a call at +1 (855) 703-0004 or email us at info@airfarepulse.com. We're committed to making your experience smooth and hassle free from start to finish.

By making a purchase with Airfarepulse, you agree to the terms outlined in this Refund Policy. We appreciate your trust and are dedicated to providing a positive experience every step of the way. Thank you for choosing us.